Frequently asked questions about privacy and account rights
Yes. Contact our support team via live chat or email with your account number and a reason (optional). We close the account immediately and begin a data deletion process that completes within 30 days. Transaction records required for compliance are retained for seven years but separated from your personal profile.
Use the 'Forgot password' link on the login page. Enter your email, and we send a password reset link valid for one hour. If you cannot access your registered email or phone, our support team can verify your identity using your account number, registered payment method, and recent transaction details.
We store only the last four digits of your payment method and a tokenized reference for future transactions. Your full account number is encrypted and never stored in plain text. Each deposit and withdrawal is logged with a timestamp and reference ID but your payment credentials are never visible in your account history.
Absolutely. Submit a data access request through live chat, email, or phone. Include your full name, account number, and email address. We compile a complete file including your account details, transaction history, support conversation logs, and device information within 14 business days, delivered as a downloadable file.
All deposits are processed immediately and appear in your wallet in seconds. If you believe a deposit was duplicated or a withdrawal failed but was deducted from your balance, contact support with the transaction ID and date. Our team investigates within 24 hours and reverses unauthorized charges where confirmed.
Your account remains open indefinitely. There is no inactivity fee or automatic closure. If you wish to close your account, you can do so anytime through account settings or by contacting support. We do not delete inactive accounts; you remain liable for any remaining balance in your wallet.
No. We do not sell or share your personal data with marketers, affiliates, or advertisers. We use analytics cookies to understand traffic patterns and improve the platform, but your name, contact details, and payment information stay within our systems. You can opt out of analytics cookies in your privacy settings.
